Terms & Conditions

Effective Date: May 25, 2026

Please read these Terms and Conditions ("Terms") carefully before using the website or services provided by Bag n Go Solutions ("we," "us," or "our"). By accessing our website, submitting a service request, or using our valet trash pickup services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services Provided

We provide residential valet trash collection services, which typically include scheduled pickup of bagged household waste from your doorstep or designated area within your property or apartment community. Specific service details, including pickup days, times, accepted waste types, and bag limits, will be outlined in your service agreement or confirmed at the time of signup.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

2. Service Eligibility and Account Setup

To use our services, you must:

Be at least 18 years of age
Provide accurate and complete information during registration or signup
Have a valid service address within our coverage area
Maintain a valid payment method on file

You are responsible for keeping your account information current and for all activity associated with your account.

3. Acceptable Use of Services

Accepted Waste Types

Our valet trash service is intended for standard household waste only. Accepted items generally include:

Bagged kitchen and household trash
Small household items as permitted under your specific service plan

All waste must be securely bagged and tied before being placed for pickup.

Prohibited Items

The following items are strictly prohibited and will not be collected:

Hazardous materials (paint, chemicals, solvents, motor oil, batteries)
Medical or biohazardous waste (needles, syringes, medications)
Flammable or explosive materials
Large bulk items (furniture, appliances, mattresses)
Construction or renovation debris
Yard waste, dirt, or gravel
Electronics or e-waste
Animal waste not properly sealed and bagged

We reserve the right to leave prohibited items uncollected and to charge additional fees or terminate service if prohibited items are repeatedly presented for pickup.

4. Customer Responsibilities

To ensure reliable and safe service, you agree to:

Place waste at the designated pickup location by the scheduled collection time
Use securely tied bags that do not exceed the weight or size limits specified in your service plan
Ensure the pickup area is accessible and free of obstructions
Not place waste outside of scheduled pickup days unless otherwise arranged
Notify us promptly of any changes to your address, unit number, or contact information
Comply with any rules set by your apartment community or property management regarding trash placement

We are not responsible for missed pickups resulting from inaccessible areas, improperly prepared waste, or failure to follow pickup guidelines.

5. Fees, Billing, and Payment

Service Fees

Service fees are outlined at the time of signup and may vary based on your plan, location, and any applicable promotions. We reserve the right to adjust pricing with advance notice of at least [30] days.

Billing

Billing occurs on a [weekly/monthly] basis unless otherwise agreed. Invoices will be sent to the email address on file. Continued use of our services after a billing cycle begins constitutes acceptance of the applicable charges.

Late Payments

Payments not received within [10] days of the due date may result in a late fee of [amount or percentage]. We reserve the right to suspend service for accounts with outstanding balances.

Refunds

Refunds are issued on a case-by-case basis. If we fail to perform a scheduled pickup through our own fault, you may be eligible for a service credit. Please contact us within [5] business days of the missed pickup to request a review.

6. Cancellation and Termination

Cancellation by You

You may cancel your service at any time by contacting us with at least [7] days' written notice before your next billing date. Cancellations made after a billing cycle begins may not be eligible for a prorated refund unless otherwise specified in your service agreement.

Termination by Us

We reserve the right to suspend or terminate your service at any time for any of the following reasons:

Repeated placement of prohibited items for pickup
Non-payment of outstanding balances
Abusive or threatening behavior toward our staff
Violation of these Terms or your service agreement
Circumstances beyond our reasonable control

Where possible, we will provide advance notice before terminating service.

7. Missed or Delayed Pickups

While we strive to provide reliable service on schedule, pickups may occasionally be delayed or missed due to weather, holidays, staffing issues, or other circumstances outside our control. In such cases, we will make reasonable efforts to notify you in advance and reschedule the affected pickup. We are not liable for damages resulting from delayed or missed collections due to circumstances beyond our control.

8. Limitation of Liability

To the fullest extent permitted by applicable law, [Your Company Name] shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to property damage, lost revenue, or injury resulting from conditions at your pickup location.

Our total liability to you for any claim arising from our services shall not exceed the total fees paid by you in the [3] months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name], its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising out of your use of our services, violation of these Terms, or placement of prohibited materials for collection.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of [Your Company Name] or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of [Your State], without regard to its conflict of law provisions. Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in [Your City, State] in accordance with applicable arbitration rules, unless prohibited by law.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page and, where appropriate, notify you by email. Your continued use of our services after changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Bag n Go Solutions

1 Ely Park Blvd

Binghamton, New York

13905

Email: info@bagngosolutions.com

Phone: 332-250-9395

Website: bagngosolutions.com